Dispatch Hotline (888) 208-4155

Terms & Legal Disclosures

Last Updated: October 2026

1. Referral Dispatch Platform Agreement

By accessing or using https://sanantoniotx.roofexpertusa.com/ (the "Website"), you agree to comply with and be bound by these Terms & Disclosures. If you do not agree with any part of these terms, you should discontinue use of the Website immediately.

2. Independent Contractor Relationship Disclosure

ROOFEXPERTUSA IS NOT A LICENSED ROOFING CONTRACTOR AND DOES NOT PERFORM PHYSICAL ROOFING REPAIRS, REPLACEMENTS, OR EMERGENCY TARPING.

RoofExpertUSA operates solely as an independent marketing, lead-generation, and referral dispatch service. We connect property owners experiencing roofing problems in San Antonio and surrounding Texas communities with independent third-party roofing contractors.

All roofing contractors in our referral network are independent business entities. They are not employees, agents, joint venturers, or partners of RoofExpertUSA. RoofExpertUSA does not supervise, direct, or control the physical work, safety practices, tools, scheduling, or pricing of any independent contractor.

3. Customer Due Diligence & Verification

While RoofExpertUSA endeavors to refer responsive local roofing professionals, property owners bear the ultimate responsibility to verify the credentials of any independent contractor prior to executing contracts or making payments. This includes:

  • Requesting proof of active Commercial General Liability insurance and Workers' Compensation coverage.
  • Confirming local municipal business registration or trade certifications where applicable.
  • Reviewing the written scope of work, warranty coverage, and payment terms.
  • Ensuring full compliance with Texas House Bill 2102 regarding mandatory insurance deductible payments.

4. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW, ROOFEXPERTUSA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES RESULTING FROM:

  • THE PHYSICAL WORK, OMISSIONS, DELAYS, PROPERTY DAMAGE, BODILY INJURY, OR NEGLIGENCE OF ANY INDEPENDENT CONTRACTOR REFERRED THROUGH THIS SERVICE.
  • DISPUTES OVER PRICING, CONTRACT SCOPE, OR WARRANTY CLAIMS BETWEEN THE PROPERTY OWNER AND THE CONTRACTOR.
  • INSURANCE CLAIM DENIALS, DEDUCTIBLE DISPUTES, OR ADJUSTER DETERMINATIONS.
  • WEBSITE DOWNTIME, MISDIRECTED INQUIRIES, OR TECHNICAL FAILURES IN COMMUNICATIONS.

5. Texas Deductible Law Notice (HB 2102)

Under Texas Insurance Code Section 707.002 (HB 2102), a person insured under a property insurance policy must pay any deductible applicable to a claim. It is a violation of Texas law for a contractor or referral service to pay, waive, absorb, rebate, or credit all or part of an insurance deductible. RoofExpertUSA complies strictly with Texas law and will not participate in or refer any entity engaging in unlawful deductible rebate schemes.

6. Dispatch Phone & Emergency Disclaimer

Phone calls to (888) 208-4155 are routed directly to participating independent contractors or automated routing hubs. RoofExpertUSA does not guarantee that a contractor will be available in every weather event or that physical repairs can be initiated during active severe storm conditions.

7. Governing Law

These Terms & Disclosures are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

8. Contact Information

For questions or formal inquiries regarding these terms:

RoofExpertUSA Administrative Desk
Telephone: (888) 208-4155
Website: https://roofexpertusa.com/