Dispatch Hotline (888) 208-4155

Privacy Policy

Last Updated: October 2026

1. Introduction & Referral Service Scope

RoofExpertUSA operates an independent referral dispatch platform connecting consumers with independent roofing contractors serving San Antonio, Texas, and surrounding municipalities. This Privacy Policy discloses our data collection, usage, and protection practices when you browse our website or submit an inquiry for roofing assistance.

2. Information We Collect

When you utilize our dispatch services or complete an inquiry form, we may collect:

  • Contact Information: Full name, telephone number, and optional email address.
  • Property Details: ZIP code, street address or neighborhood, property type, and details of roof damage or leaks.
  • Technical Metadata: IP address, device type, browser specifications, and referral source collected for site functionality and security auditing.

3. How We Use & Share Your Information

We use your information exclusively to connect you with independent, third-party roofing contractors who service your geographical area. By submitting an inquiry form or calling our dispatch hotline, you explicitly authorize RoofExpertUSA to transmit your contact and project details to participating independent roofing contractors so they may contact you regarding roof inspections, repair estimates, and emergency services.

We Do Not Sell Your Data: RoofExpertUSA does not sell, rent, or trade your personal information to third-party list brokers, telemarketers, or unrelated advertising networks.

4. TCPA Communication Consent

By checking the consent box and submitting a request, you acknowledge that you are providing written consent under the Telephone Consumer Protection Act (TCPA) to receive communications, including telephone calls, automated text messages (SMS), and emails from RoofExpertUSA and participating independent roofing contractors regarding your service request. Message and data rates may apply. You may revoke consent at any time by replying STOP to any text message or notifying the contractor directly.

5. Data Storage & Browser Security

In accordance with privacy best practices, our forms transmit inquiries via secure, encrypted HTTPS protocols. We do not store sensitive customer personal data or contact details inside unencrypted browser localStorage or client-side cookies.

6. Third-Party Links & Contractors

Once you engage an independent contractor, any communications, contracts, financial transactions, and data sharing between you and that independent contractor are governed by that contractor's independent privacy and business practices.

7. Contacting Us Regarding Privacy

If you have questions regarding this Privacy Policy or wish to request deletion of your inquiry record, you may reach our administrative dispatch desk at:

RoofExpertUSA Dispatch Management
Telephone: (888) 208-4155
Website: https://roofexpertusa.com/